Frequently Asked Questions

How do I know if my health insurance covers for home health service?


Please call one of our offices and one of Centric experts will run the insurance to check for eligibility and benefits. You can also fill out the referral form online https://www.centrichealthcare.org/referral and Centric intake staff will get back to you within 24 hours.




Will there be any copay for Centric Healthcare’s services?


There may be co-pay and it is subjected to the patient's health plan policy.




How do I start the process of receiving home health services from Centric Healthcare?


Please call one of Centric’s offices and one of our experts will guide and consult you on the next steps.




Which health plans are accepted at Centric Healthcare for clinical counseling therapy?


Centric accepts all types of insurances and health plans for clinical counseling therapy.




Which health plans or mode of payments are accepted at Centric Healthcare for home health services?


Centric accepts all BCBS health plans, Ucare, Medica, South Country Health Alliance, United Healthcare, Humana, Cigna, MN Waiver Programs, and Medical Assistance (MA). Centric also accepts self-pay, third-party pay, and other modes of private pay.




Which health plans are accepted at Centric for private duty nursing (PDN) and pediatric PDN?


Centric accepts Medical Assistance, MN Waiver Programs, BCBS, Medica, Ucare, and most insurance health plans in Minnesota and other states.




How many nurse visits do I get per week?


The frequency of the nurse visits will be determined by the patient’s primary care provider order and/or the initial comprehensive assessment of Centric’s nurse.




How many PT/OT visits do I get per week?


The PT/OT visits per week are determined by Centric’s physical therapist or occupational therapist after his/her initial assessment and evaluation.




If I need to see a counseling therapist, do I need to go to Centric’s office?


No, our patients can receive therapy sessions in their own residence. Centric understands that it may be difficult for our patients to leave their home when they are recovering from surgery, had a recent fall or dealing with mental health challenges.




How to book an appointment for home health consultation?


Please go to the link below and fill out the form: https://www.centrichealthcare.org/consultation-page




How do I refer a patient to Centric Healthcare?


Please go to the link below and fill out the form: https://www.centrichealthcare.org/referral or you can call one of our offices.




If I have a question about the service, where do I go to submit a question?


You can contact Centric at www.centrichealthcare.org via Chatbox, or you may email Centric a question at info@centrichealthcare.com. Centric staff will respond to your question within 24 hours.